paper

[lynguaher]

hi, i need to order new paper for my sprocket device but i don’t know which sprocket i have. or do i know which size sticker paper to get for it…

[Kuroi_Kenshi]

Hi @lynguaher,

Welcome to the HP Support Community! We're thrilled to have you on board! 

Thanks for posting your query! We're here to help you get back up and running

To find out which HP Sprocket model you have and the correct paper size, try these steps:

Check the Device Itself

• Look at the back or bottom of your Sprocket for a label with the model's name (e.g., HP Sprocket 200, HP Sprocket Select, HP Sprocket Plus).

Use the HP Sprocket App

• Open the HP Sprocket app on your phone.
• Go to Settings → About → Your device name and model should be listed.

Compare Paper Sizes

• HP Sprocket (original), HP Sprocket 200, HP Sprocket Select → Uses 2" x 3" (5 x 7.6 cm) ZINK paper
• HP Sprocket Plus → Uses 2.3" x 3.4" (5.8 x 8.7 cm) ZINK paper

If you’re still unsure, let me know your printer's serial number or product number with us via private message, and I’ll help you find the right paper! 😊

Need help finding your product number? No worries! Check out this handy guide: 

https://support.hp.com/in-en/document/ish_2039298-1862169-16 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

You can use this link as well: 

Private Messages - HP Support Community

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,