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Shub02
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red/green flashing light when trying to print

HP Recommended
sprocket version 2.59.0
iOS 12 - 12.0.1

I've had my sprocket for approx 1 year now.  I use it sporadically, once a month or so. my battery was dead, so I plugged it in.  Instantly, a red/green flashing light started. I turned it on, and the white light appeared as usual and the red/green stopped turning to just red.  I attempted to print a picture.  The white light started blinking, then the sprocket turned off and the red/green light started flashing again.  I've read a lot of different board discussions similar to whats happening with mine and tried everything... deleted/re-downloaded the app, turned my phone off, "forgot the device" on my blutooth settings, etc.. still no luck and it keeps happening.  Very frustrating that this hasn't last longer than 1 year, this wasn't cheap.  I'm gonna go write my Amazon review ...

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senan6806
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HP Recommended

@Shub02

 

A warm welcome to HP Support Community!

Resetting the printer may resolve the issue. Let's try these steps:

1.) Turn off the Sprocket, and then remove the paper cover.

2.) Remove any loose photo paper from the input tray, and then make sure the photo paper is in good condition. Remove any severely bent, wrinkled, or torn photo paper from the stack.

CAUTION: 

Do not try to remove any jammed paper from inside the paper path. This can damage the paper path rollers.

3.) Turn on the Sprocket.

4.) Locate the Reset button.

  • HP Sprocket Photo Printer: Insert a straight pin into the access point next to the micro-USB charging port, and then press the Resetbutton for 3 seconds. The Sprocket resets and turns off.

    Locating the Reset button for HP Sprocket Photo Printer

  • HP Sprocket 200 Printer: Remove the paper cover, and then use a narrow object, such as a pen or paperclip, to press and hold the Reset button for 3 seconds. The Sprocket resets and turns off.

    Locating the Reset button on the HP Sprocket 200 Printer

  • HP Sprocket Plus Printer: Remove the paper cover, insert a straight pin into the access point next to the input tray, and then press the Reset button for 3 seconds. The Sprocket resets and turns off.

    Locating the Reset button on the HP Sprocket Plus Printer

  • HP Sprocket 2-in-1: Remove the paper cover, insert a straight pin into the access point next to the input tray, and then press the Reset button for 3 seconds. The Sprocket resets and turns off.

    Locating the Reset button on the HP Sprocket 2-in-1

5.) Turn on the Sprocket.

6.) Reload the photo paper with the HP logos facing down. Make sure to load genuine Sprocket photo paper, or the Sprocket might not print.

7.) Replace the paper cover, try to print.

Let me know how it goes!

 

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Have a great day!

Senan6806


I am an HP Employee

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