remove output tray

[tom1701]

The printer door 'closed or open' lever is not in its' channel. How do I remove the print tray door to fix it ?

[Kumar0307]

Hi @tom1701

Welcome to the HP Support Community. I'd be happy to assist you.

Let us try these steps to resolve this issue:

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

Check the cartridge door for obstructions

1. Inspect the door and the area around it to make sure that no obstructions prevent the door from closing completely.

   NOTE: Bits of paper, packing materials, and tape might prevent the door from closing completely.

2. Remove any obstructions.

3. Check the product control panel to see if the error message still displays.

Also, kindly perform solution one and solution two mentioned in this document.

Hope this helps! Keep me posted. 

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Have a great day!