Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
The printer door 'closed or open' lever is not in its' channel. How do I remove the print tray door to fix it ?
Welcome to the HP Support Community. I'd be happy to assist you.
Let us try these steps to resolve this issue:
Reset the printer
Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.
Check the cartridge door for obstructions
Inspect the door and the area around it to make sure that no obstructions prevent the door from closing completely.
NOTE: Bits of paper, packing materials, and tape might prevent the door from closing completely.
Remove any obstructions.
Check the product control panel to see if the error message still displays.
Also, kindly perform solution one and solution two mentioned in this document.
Hope this helps! Keep me posted.
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Have a great day!
KUMAR0307 I am an HP Employee
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