replace cartridge sprocket printer

[Rustyartist]

I’m trying to replace printer cartridge and it was stuck. After working with it finally got cartridge out but there’s a piece that’s not allowing the new cartridge to be inserted. Anything I can do ?

[sandytechy20]

@Rustyartist

Welcome to the HP support community.

I understand that you are unable to replace the cartridge, I am glad to assist you.

If you have tried all the steps mentioned on page number 5 in this user guide:- Click here

And if the issue still persists, this could be a hardware issue.

I request you to talk to HP support,They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.