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won’t print, stays on queue

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Hp sprocket

I choose photo but it won’t print. 

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HP Support Agent
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Hi @brokendfu

Welcome to the HP Support Community. I'd be happy to assist you.


Do you get any errors while trying to print?

Which device are you using to print?


For now, let us try these steps:


Check the connections, make sure the sprocket is detected on the mobile device you are trying to print from.


Perform the steps mentioned in this document.


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

I am an HP Employee

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