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‎08-19-2016 12:43 PM

HP Recommended
Product: Sprout
Operating System: Microsoft Windows 10 (64-bit)

I took a photo the other day and it will not allow me to delete it (I cannot even highlight it).

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-26-2016 02:32 PM

HP Recommended

Thanks for the suggestion.  Unfortunately the solution was not so simple.  I ultimately had to disconnect the Touchpad, reboot, open Workspace and then reconnect the Touchpad.  The photo was STILL on the matt, but at that point it would allow me to highlight and delete it. 

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3 REPLIES 3

‎08-26-2016 11:00 AM

HP Recommended

@shannonalbert30, welcome to the HP Forums. I understand that you want to delete a photo on Sprout mat. Select Delete on the right side of the touch mat to delete the area.

 

Here is the link with complete information: http://hp.care/2bGdJLG

 

Let me know if this works.

GeekMak
I am an HP Employee


Please click “Accept as Solution” on the post that solves your issue to help others find the solution.
Click the “Thumbs Up” to say “Thanks” for helping!
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‎08-26-2016 02:32 PM

HP Recommended

Thanks for the suggestion.  Unfortunately the solution was not so simple.  I ultimately had to disconnect the Touchpad, reboot, open Workspace and then reconnect the Touchpad.  The photo was STILL on the matt, but at that point it would allow me to highlight and delete it. 

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‎08-30-2016 01:05 PM

HP Recommended

@shannonalbert30, glad to know the issue got fixed. You sound very techie. If you need any further assistance, please contact us. 

 

 

GeekMak
I am an HP Employee


Please click “Accept as Solution” on the post that solves your issue to help others find the solution.
Click the “Thumbs Up” to say “Thanks” for helping!
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