• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
HP Recommended
Sprout
Microsoft Windows 10 (64-bit)

I took a photo the other day and it will not allow me to delete it (I cannot even highlight it).

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Thanks for the suggestion.  Unfortunately the solution was not so simple.  I ultimately had to disconnect the Touchpad, reboot, open Workspace and then reconnect the Touchpad.  The photo was STILL on the matt, but at that point it would allow me to highlight and delete it. 

View solution in original post

3 REPLIES 3
HP Recommended

@shannonalbert30, welcome to the HP Forums. I understand that you want to delete a photo on Sprout mat. Select Delete on the right side of the touch mat to delete the area.

 

Here is the link with complete information: http://hp.care/2bGdJLG

 

Let me know if this works.

GeekMak
I am an HP Employee


Please click “Accept as Solution” on the post that solves your issue to help others find the solution.
Click the “Thumbs Up” to say “Thanks” for helping!
HP Recommended

Thanks for the suggestion.  Unfortunately the solution was not so simple.  I ultimately had to disconnect the Touchpad, reboot, open Workspace and then reconnect the Touchpad.  The photo was STILL on the matt, but at that point it would allow me to highlight and delete it. 

HP Recommended

@shannonalbert30, glad to know the issue got fixed. You sound very techie. If you need any further assistance, please contact us. 

 

 

GeekMak
I am an HP Employee


Please click “Accept as Solution” on the post that solves your issue to help others find the solution.
Click the “Thumbs Up” to say “Thanks” for helping!
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.