HP 150 Wireless Mouse, not able to claim warranty. Shows Serail number is wrong in hp site.

[Bala_Uone]

I bought HP 150 wireless mouse from amazon. It stopped working suddenly. When I try to get support from HP by adding the product it shows serail number is not correct. I have two mice with the same model both shows wrong serail number.

I want to claim my warranty. thanks.

[Raj_05 · Accepted solution]

Hi @Bala_Uone,

Welcome to the HP support community.

Please help us with your HP unit serial number or the product number on a private message for further assistance.

Here is the link to find the product number:- Click here

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Alden4

HP Support 

[Bala_Uone]

Went to HP accessories center directly and the faulty mouse has been replaced with the new one. 

It would be better if there is proper guide in HP support page as people will be confused when they see that the Serail number is not accepted in official page.