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‎10-04-2018 03:27 PM - edited ‎10-09-2018 02:05 PM

HP Recommended
Product: HP Sprout
Operating System: Microsoft Windows 10 (64-bit)

Hello,

My HP Sprout is failing to start up and boots into an automatic repair screen. This Sprout was just factory reset and the only change made to it after the reset was an update of the app 'Sprout Workspace.' After a restart to fully update the application is when the Sprout failed to boot. I've tried doing a system restore, system reset, and booting into safe mode but all methods fail and lead back to the automatic repair screen.

Preview attachment 20181009_150256.jpg

 
 
20181009_150256.jpg
4.1 MB
 This is the Automatic Repair screen I mentioned
Thanks.

 

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-11-2018 12:51 PM

HP Recommended

So after some more digging into this issue I saw somewhere someone recommend scanning the harddrive for any issues, and lo and behold that was indeed my issue. Although I had to buy HP's recovery media to get all the software back.

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1 REPLY 1

‎12-11-2018 12:51 PM

HP Recommended

So after some more digging into this issue I saw somewhere someone recommend scanning the harddrive for any issues, and lo and behold that was indeed my issue. Although I had to buy HP's recovery media to get all the software back.

Was this reply helpful? Yes No
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