HP Z2 Mini G9 Workstation (5F0H4EA)

[WB-KNC_01]

Hello , we have the HP Z2 Mini G9 Workstation (5F0H4EA) at one of our Customers , and they have reported that  :'

 a high-pitched noise coming from the workstation on Friday, we could hear it over the phone. We attended later that afternoon, gave it a good clean inside and out and checked the security of everything, rebooted it but the noise from the fan area soon returns.' I have been trying to log this all day yesterday and but could not see where I actually speak to some one at HP Support..  Is this the only way to log a hardware fault with a HP PC that is in warranty ? If so it was not made clear to me that I need to login to the Community Chat rooms. Please get back to me as soon as possible as we have a PC down for some time.

[WB-KNC_01]

i CAN NOT SEEM TO BE ABLE TO LOG A TICKET WITH HP SUPPORT FOR THIS PC. I HAVE REGISTERED AN ACCOUNT AND ADDED THE PC AND IT IS IN WARRANTY.  i HAVE TRIED TO CALL THE SUPPORT NUMBERS AND THEY DIRECT YOU TO AN EMAIL ADDRESS IF YOU HAVE AN EXISTING TICKET REF -  I DONT ! OR THEY TEXT ME WITH A LINK TO THE ONLINE SUPPORT MEANING YOU GO ROUND IN CIRCLES.  CAN  HP SUPPORT PLEASE CONTACT ME ., THIS IS REDICULOUS.