Hanging and battery issue

[Bijoy4]

My recently purchased laptop Envy 13-ba1505TX,facing two issues.

1. Hanging very frequently,though updating all latest software regularly and full virus scanning regularly.

2.Battery is draining fast with normal running without running any videos/games.Charging time is also more.

Very much disappointed.

Should I visit service centre to sort out the issues?

[Dilip_18]

Hi@Bijoy4,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing Battery issues with the HP ENVY Notebook and hangs frequently.  

I have a few recommendations 

• Update your Notebook computer to latest BIOS from HP.COM.
• Make sure the Windows and HP support assistant updates are up to date. 
• For Testing and Calibrating the Battery please click this link

Try changing the power mode to "Balanced" or "Better Performance" as the default setting.

Go to "Control Panel\Hardware and Sound\Power Options" > "Change plan settings" > "Change advanced power settings"
Scroll down, click on "Dynamic Platform and Thermal Framework Setting" > "Config TDP Level",
Then select the middle value for both "On Battery" and "Plugged In".
Scroll further down. Select "Processor power management";
Then select "Maximum processor state";
Change the value from 100% to 96% for both "On Battery" and "Plugged In" options.

Hope this helps! Keep me posted. 

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Have a great day!