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‎03-03-2022 10:55 PM

HP Recommended
Product: HP Officejet Pro 8600 e-All-in-One Printer - N911a

How do I remove a redundant device from my HP Support Assistant?

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1 person had the same question
8 REPLIES 8

‎03-04-2022 07:02 AM

HP Recommended

The latest version of the Support Assistance does not have option to remove device. I looked and was unable to find anything other than reporting the problem in the Support Assistant feedback option: Bottom left icon.

 

Something like the following might jar the developers into fixing the problem.

 

BeemerBiker_0-1646402468563.png

 

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‎03-04-2022 12:09 PM

HP Recommended

hi

it depends
see this

Solved: Re: How do I remove a printer from HP Support Assistant that... - HP Support Community - 822...

 

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1 person found this reply helpful
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‎03-04-2022 01:22 PM

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Thanks @Prométhée 

 

There is a small delete * on the far right

 

BeemerBiker_0-1646425342793.png

 

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‎03-05-2022 01:59 AM

HP Recommended

i can't see your picture

hp support assistant remove .pnghp supprt assistant remove 2.png

note, it cannot be removed, the computer, on which the software is installed if one is offline here


You can remove it if you are on your hp account, so the device is removed from the whole hp site normally

hp support assistant 3.png

hp suppport assistant 4.png

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‎03-11-2022 10:44 AM

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Hi, good to have received a response, thanks. 

I cannot see any * as a delete button. This is my page. I have tried all the other optional pages without success.

Hoping for a reply. Thanks

 

Melbro2_0-1647020562757.png

 

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‎03-12-2022 01:15 AM

HP Recommended

please answer here

 

https://h30434.www3.hp.com/t5/Community-Feedback-Suggestions/I-sold-my-pc-how-do-I-delete-the-record...

 

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‎03-12-2022 01:35 AM

HP Recommended

Wiki How has this a the solution. I works.

 

Via Version 9.xxx

Find your name button in the top right corner and click it. This should expose a drop-down menu you'll need.

Select the "View profile" link - in the drop-down list. This should be the top entry in the list.

Scroll down until you see the "Your Device Overview". It's not going to be very far down.

Locate the device you want to remove from your profile. You'll be given lots of details including your device's personalized name (if you have one set), product and serial numbers, followed by recommended actions - if they are needed, followed directly by an "x" button - which controls the removal.

Click the x to the device you want to remove.

Click the orange "Remove this device" button to the right of the "Cancel" button, just below the reason for removal.

 

Cheers - thanks for looking.

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‎03-12-2022 01:46 AM

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Yes, that is what is stated in my answer!

 

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