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Locked

‎01-07-2023 10:50 PM

HP Recommended
Product: HP Laptop PC 15-dw3000 (1A3Y6AV)
Operating System: Microsoft Windows 11

I not change password of pc but it shows incorrect password and locked from 2 days 😭😓🥺

When I going to reset the pc it ask for bitlocker recovery key but Microsoft website shows that "You don't have any BitLocker recovery keys uploaded to your Microsoft account."

1 REPLY 1

‎01-08-2023 10:27 AM

HP Recommended

Hey @User_5959977,

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

Regards,

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