• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Locked

‎05-20-2021 03:34 AM

HP Recommended
Product: HP SROUT
Operating System: Microsoft Windows 8.1 (64-bit) 
Hello, my HP SPROUT was working fine until I did the original HP recovery with windows 8.1 and updated the HP drivers and software. I did the calibration in 3d for the accessory "3D capture stage", the turntable that the lamp made a "FLASH" and stopped lighting.
I have reinstalled its original recovery with windows 8.1 and update the BIOS and start from scratch but the touchpad does not work, neither the calibration nor the lamp turns on.
Can you help me?
Thanks

 

2 REPLIES 2

‎05-20-2021 04:27 AM

HP Recommended

In device manager they are all installed correctly and there is no fault. It is very strange, because the lamp does not work but when the touch panel of it has always worked even without loading windows.

Was this reply helpful? Yes No

‎05-22-2021 08:09 AM

HP Recommended

Hello ??????

 

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.