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‎04-14-2020 07:30 AM

HP Recommended
Product: Sprout gen 1
Operating System: Microsoft Windows 10 (64-bit)

I purchased this unit few years ago at minimal usage recently I went to use it and I noticed that my touchpad would constantly be dropped by USB like every 3 seconds on off on off I went ahead and did a master reset windows and everything after doing so the math worked for maybe a minute or two I did some research it said to unplug it and plug it back in which I've done I clean the pins still the same I cannot get it to work at this point at all just keeps getting that annoying USB dropped sound effect I was wondering if there's any patches help or do I actually have a hardware problem?

1 REPLY 1

‎04-28-2020 05:41 PM

HP Recommended

Check both the pin connections on the touchmat and in the Sprout column for dust. The windows chime indicates a hardware connection, if that is unstable then the software is most definitely not involved.  

I am an HP employee
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