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07-22-2021 02:53 PM - edited 07-22-2021 02:55 PM
Thank you for posting your query on HP Support Community,
We reviewed your post and I understand that the fingerprint issue.
Don’t worry, I assure you I will try my best to get this sorted.
I recommend you follow the below steps and check if it helps
Let's try some troubleshooting steps now.
Step 1: Uninstall the Fingerprint reader software.
Click on Ask Me Anything box beside the Start button.
Type Device Manager and open device manager from the search results.
Under the Biometric category, right-click on anything which is listed and select Uninstall.
Step 2: Restart the PC.
Step 3: Please download the latest Fingerprint reader software from this link.
Step 4: Install the software and configure your fingerprint.
Install the latest printer fingerprint drivers from this link. Click Here
Also, try the steps recommended below.
Step 1. Use the Windows shortcut keysWin + R to launch the Run.
Step 2. Type “gpedit.msc” and then hit the Enter.
Step 3. Expand Computer Configuration and then go to Administrative Templates -> Windows Components –> Biometrics.
Step 4. Double-click it and then open the Allow the use of biometrics setting.
Step 5. Tick the Enabled option.
Step 6. Click the Apply and then OK.
Step 7. Apply the modification one more time to the Allow users to log on using biometrics setting.
Step 8. Restart your computer and let the modification take effect.
If the issue still persists uninstall the fingerprint drivers from device manager and install the drivers using HP recovery manager and check if it helps.
Refer this article to know how to restore drivers using HP recovery manager.
You may also refer to this support document for - HP Notebook PCs - Troubleshooting a Fingerprint Reader (Windows
Hope this helps! Keep me posted.
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Have a great day!
08-04-2021 10:25 AM
We have done the basic troubleshooting as per the document and the notebook needs to be checked by taking remote access so that get to know it's a hardware or software issue.
I'd suggest you contact HP in your region regarding the service options for your computer or HP Chat Support Team.
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