cancel
Showing results for 
Search instead for 
Did you mean: 
LucifiedPower
New member
2 1 0 0
Message 1 of 4
472
Flag Post

Right ctrl key

HP Recommended
Example: Hp Envyx360
Microsoft Windows 10 (64-bit)

Why does the hp envy x360 with fingerprint not have a right ctrl key? This makes my life harder

3 REPLIES 3
praveenbv
HP Support Agent
HP Support Agent
6,074 6,072 266 339
Message 2 of 4
Flag Post
HP Recommended

Hi@LucifiedPower,

 

Thank you for posting your query on HP Support Community,

 

We reviewed your post and I understand that the fingerprint issue.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the below steps and check if it helps

 

Let's try some troubleshooting steps now.

 

Step 1: Uninstall the Fingerprint reader software.
Click on Ask Me Anything box beside the Start button.
Type Device Manager and open device manager from the search results.
Under the Biometric category, right-click on anything which is listed and select Uninstall.
Step 2: Restart the PC.
Step 3: Please download the latest Fingerprint reader software from this link.
Step 4: Install the software and configure your fingerprint.

 

Install the latest printer fingerprint drivers from this link. Click Here

 

Also, try the steps recommended below.

 

Step 1. Use the Windows shortcut keysWin + R to launch the Run.

Step 2. Type “gpedit.msc” and then hit the Enter.

Step 3. Expand Computer Configuration and then go to Administrative Templates -> Windows Components –> Biometrics.

Step 4. Double-click it and then open the Allow the use of biometrics setting.

Step 5. Tick the Enabled option.

Step 6. Click the Apply and then OK.

Step 7. Apply the modification one more time to the Allow users to log on using biometrics setting.

Step 8. Restart your computer and let the modification take effect.

 

If the issue still persists uninstall the fingerprint drivers from device manager and install the drivers using HP recovery manager and check if it helps.

 

Refer this article to know how to restore drivers using HP recovery manager.

 

You may also refer to this support document for - HP Notebook PCs - Troubleshooting a Fingerprint Reader (Windows 

 

Hope this helps! Keep me posted.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

Was this reply helpful? Yes No
LucifiedPower
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Its not the fingerprint that is the problem its that there's no right ctrl key on hp envyx360

Was this reply helpful? Yes No
praveenbv
HP Support Agent
HP Support Agent
6,074 6,072 266 339
Message 4 of 4
Flag Post
HP Recommended

Hi@LucifiedPower,

 

We have done the basic troubleshooting as per the document and the notebook needs to be checked by taking remote access so that get to know it's a hardware or software issue.

 

I'd suggest you contact HP in your region regarding the service options for your computer or HP Chat Support Team.

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation