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HP Recommended

Good afternoon. Purchased a monoball 24-df0013ur, but the webcam categorically refuses to work, turned over the entire Internet, but did not find a driver for the device. Windows identifies it as a HP TrueVision HD Camera. A hardware ID USB\VID_0408&PID_5365&REV_0002&MI_00. 

 

webcam.gif

8 REPLIES 8
HP Recommended

@ДмитрийБ Welcome to HP Community!

 

I understand that you are facing issues with webcams.

 

Try updating the computer, this will install the latest updates -

 

Step 1 Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

Step 2 Install updates using HP Support Assistant

  1. In the search box, type, and open HP Support Assistant. 
  2. Check for updates. 
  3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

 

Please refer to the below link to troubleshoot the webcam.

 

https://support.hp.com/in-en/document/c03430151

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

HP Recommended

Good morning, I have already done all these steps. The camera continues to blink in all applications. I myself am an IT specialist., I am ready to provide any information to solve the problem.

HP Recommended

@ДмитрийБ

 

I understand your concerns.

 

In that case, I would suggets you perform the system reset.

 

Windows 10 has a reset feature that repairs your computer by reinstalling the operating system. This feature is recommended for recovery because it reinstalls Windows 10 while either preserving your personal data and customizations or removing all your personal data.

You have a choice of two methods to reset your computer.

  • If Windows 10 loads correctly, see the section titled Perform a Windows 10 system reset in Windows in this document.

  • If Windows 10 does not start correctly, see the section titled Perform a Windows 10 system reset through Windows Recovery Environment in this document.

Have a nice day!!

HP Recommended

That's it, I did everything, even it seems that all the options that are in the FAQ did not help me. Any other solutions to the problem?1.PNG2.JPG3.JPG4.JPG5.JPG6.JPGskype.gif

HP Recommended

I also noticed that the camera constantly writes such an event7.JPG

 
HP Recommended

@ДмитрийБ

 

I understand your concerns.

 

Have you performed the system reset?

HP Recommended

- Have you performed the system reset?

Yes, this content is after reset

HP Recommended

@ДмитрийБ

 

Thanks for keeping us posted

 

At this point I suggest you contact HP Support in your Region

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

 

Thank you

KrazyToad
I Am An HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.