When I download HP pen control it says its not supported on this device

[Eliza_Fair]

Hi there when I download HP pen control it says its not supported on this device even though the pen came with the laptop. I have all the new updates and I even got a new pen, but still nothing. I have updated the drivers and everything but still nothing!! I also can't control my fans. Is this normal? Please help me.

Thanks

[Eliza_Fair]

I also cannot download HP Command Center to control my fans.

[Dragon-Fur · Accepted solution]

@Eliza_Fair 

Welcome to the HP Community.

Reference

Open Maintenance and Service Guide

Page 23

Listed as the pens for this series:

Pen (Zenvo pen with cable):

In natural silver finish                      L95614-001

In nightfall black finish                    L95615-001

Pen tip (Sunwoda Cadillac)            L04536-001

The Zenvo pen does not require a "pen driver".

If Windows can control the pen, find info the setup here:

Microsoft - Windows - Change pen settings 

For those reading:

The Zenvo pen is not available in the HP Parts Store

You might be able to find the part number (in silver or black) from another merchant in your region.

Are there other pens that can be used with this series?

What about the Driver?

There is a pen driver (actually an application); the application is intended to work with with the HP Pen.

What if?

If you wish to replace the pen that came with the system,

The following pens are listed as compatible with this model series.

Accessories	1MR94AA	HP Pen
Accessories	3J122AA	HP Rechargeable MPP 2.0 Tilt Pen
Accessories	3J123AA	HP Rechargeable MPP 2.0 Tilt Pen

HP Pen Control Application

• HP Pen Control software provides several different functions, and allows users to change the functions of the two barrel buttons on the HP Pen. This package is provided for supported computer models running a supported operating system.  Reminder:  Pen Control is not compatible with Tilt Pen
• Document:  HP Notebook PCs - Configuring the HP Pen Using HP Pen Control Software (Windows 10)

Fan control

Most (at least many) newer systems do not support manually controlling the fans.

This just means the system controls the cooling.

Service Guide - Page 12

HP Device Support Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY 13-ay0000 x360 Convertible Laptop PC series 

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