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Eliza_Fair
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When I download HP pen control it says its not supported on this device

HP Recommended
HP - ENVY x360 Convertible 13-ay0xxx
Microsoft Windows 10 (64-bit)

Hi there when I download HP pen control it says its not supported on this device even though the pen came with the laptop. I have all the new updates and I even got a new pen, but still nothing. I have updated the drivers and everything but still nothing!! I also can't control my fans. Is this normal? Please help me.

 

Thanks

 

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Dragon-Fur
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@Eliza_Fair 

 

Welcome to the HP Community.

 

Reference

Open Maintenance and Service Guide

Page 23

 

Listed as the pens for this series:

Pen (Zenvo pen with cable):

In natural silver finish                      L95614-001

In nightfall black finish                    L95615-001

Pen tip (Sunwoda Cadillac)            L04536-001

 

The Zenvo pen does not require a "pen driver".

If Windows can control the pen, find info the setup here:

Microsoft - Windows - Change pen settings 

 

For those reading:

The Zenvo pen is not available in the HP Parts Store

You might be able to find the part number (in silver or black) from another merchant in your region.

 

 

Are there other pens that can be used with this series?

What about the Driver?

 

There is a pen driver (actually an application); the application is intended to work with with the HP Pen.

 

What if?

If you wish to replace the pen that came with the system,

The following pens are listed as compatible with this model series.

 

Accessories

1MR94AA

HP Pen

Accessories

3J122AA

HP Rechargeable MPP 2.0 Tilt Pen

Accessories

3J123AA

HP Rechargeable MPP 2.0 Tilt Pen

 

HP Pen Control Application

 

Fan control

Most (at least many) newer systems do not support manually controlling the fans.

This just means the system controls the cooling.

Service Guide - Page 12

 

HP Device Support Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY 13-ay0000 x360 Convertible Laptop PC series 

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

Dragon-Fur

View solution in original post

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Eliza_Fair
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I also cannot download HP Command Center to control my fans.

 

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Dragon-Fur
Level 16
Level 16
33,176 32,654 3,043 11,031
Message 3 of 3
Flag Post
HP Recommended

@Eliza_Fair 

 

Welcome to the HP Community.

 

Reference

Open Maintenance and Service Guide

Page 23

 

Listed as the pens for this series:

Pen (Zenvo pen with cable):

In natural silver finish                      L95614-001

In nightfall black finish                    L95615-001

Pen tip (Sunwoda Cadillac)            L04536-001

 

The Zenvo pen does not require a "pen driver".

If Windows can control the pen, find info the setup here:

Microsoft - Windows - Change pen settings 

 

For those reading:

The Zenvo pen is not available in the HP Parts Store

You might be able to find the part number (in silver or black) from another merchant in your region.

 

 

Are there other pens that can be used with this series?

What about the Driver?

 

There is a pen driver (actually an application); the application is intended to work with with the HP Pen.

 

What if?

If you wish to replace the pen that came with the system,

The following pens are listed as compatible with this model series.

 

Accessories

1MR94AA

HP Pen

Accessories

3J122AA

HP Rechargeable MPP 2.0 Tilt Pen

Accessories

3J123AA

HP Rechargeable MPP 2.0 Tilt Pen

 

HP Pen Control Application

 

Fan control

Most (at least many) newer systems do not support manually controlling the fans.

This just means the system controls the cooling.

Service Guide - Page 12

 

HP Device Support Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY 13-ay0000 x360 Convertible Laptop PC series 

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

Dragon-Fur

View solution in original post

Was this reply helpful? Yes No
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