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‎12-22-2022 04:15 AM

HP Recommended

Window Hello is not working, Multiple times I have set up my face but it doesn't recognize me. I don't know if my sensors are faulty or if it's a Windows 11 thing. Sometimes it works but mostly it doesn't work.

Model No. : HP Envy 15 ew0013dx

Category:
2 REPLIES 2

‎12-22-2022 03:29 PM

HP Recommended

@rynmasood 

 

I can't find its full specs, only

 

          https://exceldisc.com/product/hp-envy-15-ew0013dx-laptop-i5-1235u-8gb-256gb-ssd-156-fhd-x360-touch#p...

 

Looks like it does NOT have IR/3D camera therefore it does NOT support Windows Hello Facial Recognization.

 

Regards.

BH
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‎12-27-2022 01:37 PM

HP Recommended

It does have the required sensors for window Hello facial. 

http://qr.inc.hp.com/qr/specs?cc=pk&fl&ll=en&occ=&oll=&pn=698V0UA&rd=1

check this website for instance.

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