can not get HP support assistant to work on Windows 10

[McCarty]

Can not get HP support assistant to work. It just set there and spins a circle in the middle of my screen. What to do? I have uninstalled about 10 times and reinstall with no results.

[The_Fossette]

@McCarty,

Welcome to the HP Support Community!

I reviewed your post and I understand that the HP support assistant is not working on your computer.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you uninstall HP support assistant and then download and install it from the below link.

https://www8.hp.com/in/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_in/en/any/psg/p...

Here is how it is done.

1. Open the Start menu.
2. Click Settings.
3. Click System on the Settings menu.
4. Select Apps & features from the left pane.
5. Select an app you wish to uninstall.
6. Click the Uninstall button that appears. If it is grayed out, this is a system app you cannot remove.
7. Click the Uninstall pop-up button to confirm.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[McCarty]

Your suggestion did not work I have done that ten times. Here is what comes back at me. When I hit the ? icon it tell me :

You'll need a new app to open this hp support assistant link. Then it said to: Look for app in the Microsoft store. Then the results from that was:  Results for hp support assistant no result found for this filtering.  So what is next?

[asmita6658]

Hi @McCarty

Let's try these steps -

1) In the search box, type and open File Explorer and browse to this path - This PC > C: > Program Files (x86) > HP and delete the HP Support Framework folder.

2) Right-click on the Start or the Windows icon and click on Run, type %appdata% into the Run dialog and click on OK.

3) Delete the HP Support Framework folder located inside HP or Hewlett-Packard folder. Close that window and restart the computer. 

4) Download and install the HP Support Assistant once again. 

Let me know how that goes 🙂 

[McCarty]

 I did the above and downloaded the support assist again. I must be missing something.  When I ask it to RUN the download it comes back with this message:  Overwrite protection: The following file is already on your computer c:\swsetup\sp99450\HPSA8x\HPSA_trans.xml. I tried the overwrite that ask Do you wish to overwrite this file? The chooses were: yes , yes to all, no, not to all.  If I select the yes it does nothing, if I select the yes to all it show it overwriting but when I go to use it there is nothing.

[asmita6658]

@McCarty

Restart the computer and check. 

If the issue still persists, delete the entire file and try downloading it again. 

[McCarty]

What do you mean by the entire file. Where the frig is the entire file? This is frustrating. 

[The_Fossette]

@McCarty,

I recommend you create a new user account and try installing the HP support assistant on the new user account.

Follow the steps in the below article to create a new user account.

https://support.microsoft.com/en-in/help/4026923/windows-10-create-a-local-user-or-administrator-acc...

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!