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my all in one computer is not receiving emails.

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windows out look mail
Microsoft Windows 10 (64-bit)

Just set up my all in one HP computer.  I have not been able to send or receive emails.

HP Support Agent
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Thank you for posting on the HP Support Community.


Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.

I would request you to reach out to our HP Smart Friend Support and our Support Engineers should be able to sort this out. HP Smart Friend Support can be reached by clicking on the following link:


While you reach out to our support, let's try these steps: 

In order to send and receive an email, you must set up your email account. The Thunderbird Account wizard collects the information necessary to set up your account. With the Thunderbird Account Wizard, you can set up the following types of accounts:

  • Email

  • RSS feeds and blogs

  • Unix Mailspool (Moviemail)

  • Gmail

  • Newsgroups

For additional information about Mozilla Thunderbird, refer to the Mozilla Thunderbird software Help.

To set up your email account, follow these steps:

  1. In the Mail section of the Home Screen, click Click here to set up your email. The Mail Setup window opens.

  2. Click Thunderbird Account Settings. The New Account Setup wizard opens.

  3. Click Email account and then click Next.

  4. Follow the on-screen instructions to set up your email.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

I am an HP Employee

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