• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎01-19-2025 07:13 AM

HP Recommended

Dear HP Support Team,

I am reaching out regarding an issue with my HP EliteBook 845 G9. Unfortunately, the screen touch functionality has stopped working due to damage to the screen itself. I have searched for a replacement screen, but I have not been able to find a compatible one through local vendors or online platforms.

Could you please assist me in obtaining a replacement screen or guide me on the next steps to resolve this issue?

Thank you for your support, and I look forward to your response.

Best regards,

Category:
1 REPLY 1

‎01-19-2025 09:15 AM - edited ‎01-19-2025 09:16 AM

HP Recommended

Go to the below site and enter your serial number
https://partsurfer.hp.com

Look for the part you need 


Once you find the part number you can search the internet for a vendor. Amazon, eBay, AliExpress, all have their own search engines.

Display Screen: Screens can have OEM parts such as LG, Samsung, etc. An HP part number may include the OEM screen plus mounting hardware which makes it easier to replace but sometimes harder to find if the system is older than a few years.

When you search for the part number be sure to include AliExpress as most screens are made in Asia. To find disassembly video click here


Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.