touchpad not working

[fms_del]

Touchpad not working

[VikramTheGreat]

Hi @fms_del,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand the touchpad on your HP laptop is not working, and I’ll guide you through the recommended troubleshooting steps.

Step 1: Turn the touchpad OFF and ON

• Double-tap the top-left corner of the touchpad
• If there is a small light, make sure it is OFF (touchpad enabled) 

(Some models allow enabling/disabling this way) 

Step 2: Perform a hard reset

• Turn OFF the laptop 
• Disconnect the charger 
• Remove all external devices (USB, etc.) 
• Press and hold the Power button for 15 seconds
• Reconnect the charger and turn ON 

This helps clear temporary system issues 

Step 3: Test the touchpad using HP Diagnostics

• Turn OFF the laptop 
• Turn it ON and tap the Esc key repeatedly 
• Press F2 for Diagnostics 
• Go to Component Tests → Mouse/Touchpad 
• Run the test and follow the on-screen instructions 

This checks if the issue is hardware-related 

Step 4: Run Windows Update

• Go to Settings → Windows Update 
• Check for updates and install all pending updates 

Outdated system files can affect touchpad functionality

HP Source Guide: HP Notebook PCs - Troubleshoot the touchpad | HP® Support

I hope this helps.

Take care and have an amazing day!