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- work tools discover will not open, message "unable to connec...

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06-25-2023 04:14 PM
Operating System: Microsoft Windows 10 (64-bit)
I purchased the HP Sprout G2 in May 2023. The Work Tools Discover App is not working. I get the error message "Unable to connect to the internet", even though I am connected to the internet. Did HP stop supporting the product? I don't see any downloads on their website to correct the issue. The initial 2018 work tools discover software version is on the computer . I can't download any updates.
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