1) Support form will not complete, 2) new HP OfficeJet Pro 9135e setup will not complete. Get error

[KENW7EKB]

1) Filling out the support form as usual. Stays greyed out.

2) New HP OfficeJet Pro 9135e will not complete setup. Try HP Smart. Get error code Error Code: UU_400_EB000A9900

I try to contact HP support to chat.

All attempts fail.

Cannot post to correct board.

Ken Gordon

[Irfan_06]

Hi @KENW7EKB,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I understand you're experiencing an issue with setting up HP smart app for your printer on the device from which you want to print.

I apologize for any inconvenience this may have caused, I'm here to help you today.

Please follow the below steps to fix the issue.

A) Kindly refer to the steps on this link to troubleshoot and let me know if that resolves the issue.

B) If the issue still persists, uninstall the printer software by following the steps from this link and restart the devices.

C) Install the printer software by clicking on the link again and let me know if that resolves the issue.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support