Android system update fail on Pro Slate 12

[Frednilsen]

Update to the OS fails with the following message: "/system/bin/install-recovery.sh" has unexpected content. E: Error in /cache/update.zip (status 7). Installation aborted. Eve been requested twice to install updates over the last few weeks with the same message.

[Sambot]

Same for me ; second time a proposed update fails with the same error . my tablet is 6 weeks old , and I don't trace many new apps installed,

I couldn't find help googling ,..

A bit worrying if the device c an't be updated

[WyreNut]

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@Sambot wrote:

Same for me ; second time a proposed update fails with the same error . my tablet is 6 weeks old , and I don't trace many new apps installed,

I couldn't find help googling ,..

A bit worrying if the device c an't be updated

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I'd suggest contacting HP directly about this/these issues.

To contact HP directly, click this link: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

Outside the USA: http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

WyreNut

[Sambot]

Since the device is still under warranty I contacted support. but still waiting for an answer. I'll post the solution here. Thanks

[Maké]

Hi!, Sambot:

See, this link ... http://support.hp.com/bg-en/document/c04622782

For download update.zip, try ... http://www.lollipopupgrade.xyz/upgrade-update-hp-pro-slate-12-to-5-0-lollipop.html

[brendanaudra]

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@Frednilsen wrote:

Update to the OS fails with the following message: "/system/bin/install-recovery.sh" has unexpected content. E: Error in /cache/update.zip (status 7). Installation aborted. Eve been requested twice to install updates over the last few weeks with the same message.

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Bought 2 at the same time and both tablets are unable to update and showing  error in /cache/update. zip

how do i fix this.  Ive called several times and still have not gotten an resolution.  just updated zip from hp site and download was complete, but when i went through the rest of instructions to apply update to zip it will not work

[WyreNut]

I just experienced the same issue with a Pro Slate 12 loaner from HP.

What version is failing?  Mine was stuck on 02.02.06, and was failing on 02.04.06.

I'll try to get someone to help out on this thread.

WyreNut

[Goubi]

I'm experiencing this problem too. did you find a solution given by HP?

[WyreNut]

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@Goubi wrote:
I'm experiencing this problem too. did you find a solution given by HP?

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@Goubi

Are you stuck in the same version I was?  2.02.06 --> 2.04.06?  

WyreNut

[Goubi]

Yes, I get my HP pro Slate 12 one monthe ago. Version built is 2.02.06 and automatic update aske for "Essentiel update for Google android 2.04.07"