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Muhammad_Aftab
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Battery Issue

HP Recommended
Hp-15r001ne
Microsoft Windows 10 (64-bit)

I Have a hp 15-r001ne Laptop. I Install a new OS Windows 10. Actually Laptop battery is not working when I Install the new OS batery working properly for about a month but after a month battery not charging. 1 week before ago I intall new OS but battery not working show the status 0% 1 min untill fully charged but not charging & also show that plugged in and charging but but not charhing so plz help me what can I do for this issue ??

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Jeet_singh
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@Muhammad_Aftab,

 

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I understand you are having issues with charging the notebook. Don't worry we'll work together to help you find a solution.

 

Splendid effort and fabulous description of the issue before posting. Kudos to you on that score. You are a valued HP customer and it is paramount to assist you here. I take it as a privilege to share this platform with you.

 

To provide you with an accurate solution, I'll need a few more details:

Have you recently made any changes on the PC before the issue started?

Have you tried to update the Bios?

Did you try to uninstall the battery drivers from Device manager?

Have you tried to use a different compatible charger and check if it helps?

Did this happen after a power surge or power outage?

 

Perform a Hard reset on the notebook: A power reset (or hard restart) clears all information from the computer's memory without erasing any personal data. Performing a power reset might fix conditions such as Windows not responding, a blank display, software freezing, keyboard stops responding, or other external devices locking up.

 

Next thing, please try these few steps to enhance battery life.

  • Make sure that the Windows 10 power plan is set to Balanced  Performance to conserve battery power
  • Consider which programs you are running; some programs, like graphics-intensive games, will deplete the battery faster
  • .Reduce the convertible’s screen brightness to conserve battery power
  • Remove peripherals like external hard drives from the convertible while they are not is use

Please follow the steps to uninstall Microsoft ACPI-Compliant Control from Device manager: 

 

Unplug the charge and use the laptop until the battery drains to 15%.

Turn off the laptop and turn it back on after 30mins.

Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager,

Restart the computer and the issue should be fixed.

 

Also, Go through them all and let me know what you have determined is causing the issue. The first document has the most relevant troubleshooting if your battery appears to be not charging.

 

I would suggest please update the Bios and Chipset drivers on your PC from our HP support website, using this link: http://hp.com/drivers Select the country and language. Enter the product# and follow the on-screen instructions.

 

Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

 

Refer this link to know how to use HP support assistant.

 

Battery Does not Power Notebook or Hold a Charge

 

HP Notebook PCs - Testing and Calibrating the Battery (Windows 10) (Skip the steps if you have already performed).

 

HP Notebook PCs - Using and Testing the AC Power Adapter

Try to use an alternate compatible charger and check if that helps.

 

Next thing, I would suggest here is to run the test on the battery from F2.(Click on Component test - Scroll down to Power)

Please remember to capture the failure ID for further assistance.

 

Could you please respond to this post with the details and with the results of the troubleshooting as this will help me in further assisting you.

Eagerly waiting for your response!

that said, If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

Jeet_Singh
I am an HP Employee

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