Battery drain new laptop 3 days old

[Zair73]

Hi All,

I bought this laptop couple of days before (20th August 2020).

From the first day I started to observe battery life hardly it works just 150-180 min for normal usage.

*Offline movie(150min duration) it drain completely (100% to <10%)

* Excel work alone in offline mode it drain completely within 180min.

I don't see this is normal for a brand new laptop.

Without internet access and not a heavy work(graphics related works) it's get drained less than 3 hrs.

I was completely down with this performance.

Kindly suggest something to improve battery performance.

Note:

I not changed any settings/option related to battery or system settings.

Regards,

Disappointment HP customer.

[The_Fossette]

@Zair73

I reviewed your post and I understand that battery drains fast on the computer.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you update the BIOS from the below link and check whether the issue is resolved.

https://support.hp.com/in-en/drivers

If you continue facing the issue, then reinstalled Microsoft ACPI-Compliant Control Method Battery under the device manager.

Here is how you do it.

Step 1: Click the Windows “Start” button and right-click “Computer.”

Step 2: Click “Manage,” then “Device Manager.”

Step 3: Click the “Batteries” section. A list of devices will appear.

Step 4: Right-click the “Microsoft ACPI-Compliant Control Method Battery” device and click “Uninstall.”

Step 5: Click the “Action” menu item and “Scan for Hardware Changes” to reinstall the driver.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[Zair73]

Hi ,

Thanks for the prompt response.

When I try to update BIOS via link mentioned in trial response, I am not getting any update its loading continuously more than 20min(I tried twice) same results.

Can I proceed with second option or kindly suggest on the same to proceed further .

Regards,

Riaz

[The_Fossette]

@Zair73

Help me with the product number of your computer and I will share the direct link to download the BIOS.

Follow the steps in the below article to find the product details.

https://support.hp.com/us-en/document/c03754824

Cheers!

[Zair73]

Hi ,

Good day!!!

FYI:

Product ID - 191F2PA#ACJ  SN# CND0257ZHH

Serial number - CND0257ZHH

Let me know for further details on the same.

Regards,

Riaz.

[The_Fossette]

@Zair73

Even I am unable to pull any information using the product number you have shared.

I recommend you go ahead and perform the second method which I have shared and check if it helps.

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[Zair73]

Hi,

Good day!!!!

As per the instructions I completed step-2.

Since morning I started to observe battery performance post completion of step 2.

But still performance same as before.

Just:

*an excel work in offline mode (max 140 min for 100 to 15 percentage.

*Post charging ,I tried watching movies in offline mode for 60 min .Same results for 60 min videos 45-50% battery drain .

It's frustrating like anything.

Kindly help on the same ASAP.

Regards,

Riaz.

[KrazyToad]

@Zair73

At this point I suggest you contact HP Support for Service Options

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.
 

Thank you