Battery issue in a HP x2 detachable PC15

[Masterguns]

While it is plugged in, the battery shows 94% charged. Of course doing a battery check while it's plugged in shows the battery to be fine.  It shuts off the second I unplug the charger. This product is not that old, so I wouldn't think that the battery has died. Is there another problem affecting the battery?

[Riddle_Decipher]

@Masterguns Welcome to HP Forums Community!

You may use this link to identify which OS you have: Click here for details, while you respond to that, here's what you need to know & do:

• Check with an alternate power cord or adapter
  • If the alternate device doesn't work either, this could be an issue with the charging port or the battery: click here to test and calibrate the battery.
  • If it works fine, please test the AC adapter by clicking here and get the old adapter replaced.

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

[Masterguns]

I am using Windows Home 10  64-bit.  It will not run without the cord being plugged in. The battery will not accept a charge. I would like to know what is the average life of the battery or is there an issue with this one.

[Echo_Lake]

@Masterguns

Thank you for posting back. 

Are you seeing any error message " Plugged in not charging"?

Let's run the hardware diagnostics test on battery and Charger:

Use the following steps to open the Component Tests menu.

1. Hold the power button for at least five seconds to turn off the computer.
2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
3. On the main menu, click Component Tests.
4. The Component Tests menu displays. Your Component Tests menu might be different, depending on the components installed on your computer.
5. To run both tests simultaneously, in the Component Tests menu, click Power Source, and then click Run once. Each component can also be tested individually.

AC Adapter Test:

The AC Adapter test provides an interactive test to determine if the AC power adapter is functioning properly. A good battery is required for this test. Before running the AC Adapter Test, HP recommends verifying that your computer can receive power by connecting a known working AC adapter.

Follow these steps to perform the AC Adapter Test.

• In the Component Tests menu, click Power, and then click an AC Adapter Test.
• Click Run once.
• The AC Adapter Test begins.
• When the test is complete, the results are displayed on the screen.

Battery Test:

Follow these steps to perform the Battery Test:

1. In the Component Tests menu, click Power, and then click Battery.
2. Click Run once. The Battery Test begins.
3. When the battery test is complete, the results are displayed on the screen. For additional battery information, click Battery Details.

If the test passes, continue with these steps:

1. Go to Start, search for Device Manager, and open this result.

2. Expand batteries.

3. Right-click on the ACPI option (usually the 2nd option) and select delete or uninstall. Follow the prompts.

4. Shut down the computer. 

5. Disconnect the charger.

6. Remove the battery.

7. Hold down the power button for 1 minute.

8. Insert the battery only.

9. Attempt to turn the battery on.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Masterguns]

Sorry that I haven't responded, I was away on a trip. There are no other errors with it. Previously it said that it is 94% charged (plugged in). Now it reads 91% (plugged in). It still will not work unless it is plugged in. I cannot run any battery test with the computer unplugged.

[Echo_Lake]

@Masterguns

Thank you for posting back. 

You can run a battery test with Ac adapter plugged in using HP Battery Check is a utility in HP Support Assistant that provides a simple but accurate test of the battery in Windows. To use HP Support Assistant to check and calibrate the battery, follow the instructions in this section.

1. In Windows, search for and open HP Support Assistant.

   If the app is not installed on your computer, go to the HP Support Assistant website to download the latest version.

2. Select the My devices tab, and then select your PC from the device list.

   

3. Click the Troubleshooting and fixes tab, and then select Battery Check.

   

4. Wait while the battery check completes.

   HP Battery Check displays the results.

   

5. Review the HP Support Assistant Battery Check results. 

If this fails, I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Masterguns]

I have done that test and it always gives the same number that is on the battery icon on the task bar when I place my cursor over it. The number was 95%,  but now it is showing only 91% charged, and that's regardless whether I leave it plugged in overnight. It's frustrating.

[Echo_Lake · Accepted solution]

@Masterguns

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.