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‎07-26-2020 10:42 AM

HP Recommended
Product: HP ENVY photo 7855
Operating System: Microsoft Windows 10 (64-bit)

Our WiFi is password protected but the printer showed that it’s not. I don’t know how to put my password in for my WiFi for my printer. I have tried pushing the button on our modem and all that and still it won’t connect. 

1 REPLY 1

‎07-28-2020 03:26 PM

HP Recommended

@Kodiac5, Welcome to HP Support Community!

 

Try using a USB cable and then convert it to wireless, here is how you can do it-

 

Change the connection type with the HP Printer Setup & Software utility or with the HP Smart app for Windows 10. Leave the USB cable connected until you are prompted to disconnect it.

 

  • HP Printer Setup & Software utility: Search Windows for 'HP', and then click the name of your printer in the results to open HP Printer Assistant. Click Utilities or Tools in the top menu bar, click Printer Setup & Software or Device Setup & Software, and then click Convert a USB connected printer to wireless to launch the utility.

    Figure : Convert a USB connected printer to wireless utility in HP Printer Assistant

    Convert a USB connected printer to wireless utility in HP Printer Assistant

  • HP Smart app: On the app home screen, look for a Make printing easier by connecting your printer wirelessly message at the top of the window. If it displays, click Learn More to start the guided conversion.

    note:

    If the message does not display, use the method to convert the connection through the HP Printer Setup & Software utility.

    Figure : Set up the printer wirelessly in HP Smart

    Set up a new printer feature in HP Smart

Refer to the document Connect to a Wireless HP Printer to learn about alternate connection methods.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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