Black screen after I enter my password...

[ChristiAG]

After entering my password on the startup page, my computer doesn't boot and goes directly to a black screen where only the white cursor is of my mouse. It won't go to my normal desktop and is a huge issue. I just bought this computer a week ago....I am unsure why this is happening. If not fixed it will be returned. 

[Jeet_singh]

Hi @ChristiAG,

Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community! I came across your post and wanted to assist you. I understand you are having issues with the computer does not boot into Windows anymore. Don't worry as I have a few suggestions which should help you resolve this issue.

To provide you with an accurate solution, I'll need a few more details:

Have you recently made any software or hardware changes on the PC before the issue started?

Did it happened after an update?

In the meantime, let's try these steps here: 

Perform a Hard reset on the notebook: A power reset (or hard restart) clears all information from the computer's memory without erasing any personal data. Performing a power reset might fix conditions such as Windows not responding, a blank display, software freezing, keyboard stops responding, or other external devices locking up.

Please follow the steps suggested in the support document for - HP PCs - Black or blank screen with blinking cursor after entering Windows password

Alternatively, If the issue started recently after an update, I would suggest you try these steps here:

If you are able to boot the computer to the desktop, then press the Windows key + R - In the Open box type in msconfig and click on OK.

On the top of the screen Click on Services tab -  please check for App readiness services and  then remove the checkmark and click on Apply and OK. 

Restart the PC and now check if that helps.

I hope this helps. Let me know how it goes for further assistance. 

Let me know if those steps worked for you.

If they did, that’s awesome!

Give us some reinforcement by clicking the solution and kudos buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

[Jdroach1964]

I have an hp envy laptop windows 10 it goes black right after I put my password in I tried a hard reset can’t get to the desktop screen what do I do to fix this

thanks jdroach1964

[kevin-t]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire: 
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
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3. Error message (if any)
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Thank you