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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-22-2020 08:16 AM

HP Recommended
Product: Hp 15-ba009dx
Operating System: Microsoft Windows 10 (64-bit)

I am experiencing some issues with my laptop and I need help. The laptop just stopped working. When I tried to boot it, it gets stucked on blank screen with light but no windows logo or mouse point. 

Solutions attempted: I tried to reisntall windows 10 using usb bootable drive. When I select the bootable drive from the boot options, the blank screen with light returns. Nothing shows. Fan is working alright, hard disk is detected from the diagnostic analysis. I've also tried Kalyx Linux bootable drive with same results. The BIOS options show on the screen so I don't think it's a screen problem. 

Please help? 

1 REPLY 1

‎08-25-2020 08:21 AM

HP Recommended

@Nicklaz22

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, 
Since you have already tried most of the troubleshooting steps to resolve this issue,  

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/​​​​​​​


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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