Windows 11 Upgrade Guide
Good Day. A warm welcome to the HP community.
I reviewed the case regarding issues with the computer. I will be delighted to assist you here.
For better clarity and to assist you correctly, I would require more information regarding this:
Did you try any troubleshooting steps before contacting us?
How long are you facing this issue?
What is the product number of the device?
For now please try these steps:
Please follow the below steps to identify and resolve this concern:
Step 1: Perform a hard reset
HP Notebook PCs - Performing a Hard Reset or Forced Reset
Step 2: Restore BIOS default settings
Step 3: Test the hard drive using HP PC Hardware Diagnostics UEFI (In your case, Skip to Step 4)
Step 4: Reseat the hard drive (here's a video that shows how to re-seat the drive: Click here)
Step 5: Perform an HP System Recovery
If none of the above actions resolved the error condition, back up your personal data and then perform an HP System Recovery on the notebook. See one of the following documents for instructions:
Click here for instructions.
If the issue persists, it's most likely a hardware connection failure and you will need to contact the HP phone support for a hardware service
This should do the trick for you.Please perform all these steps patiently as it is critical to resolving the issue.
The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat. 🙂
Hope this helps. Let me know how it goes. 😉
BarachielI am an HP Employee
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