Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.
Do you have the Recovery Media with you to reinstall the OS?
I suggest you run a Hard drive test to confirm the Hardware functionality
- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second.
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Hard drive
If you do not have the Recovery Media to install the OS, Please check your private message icon on the upper right corner of your HP Forums profile.
Next to your profile Name, you should see a little blue envelope
Thank you 😊
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" and this will also help other community members with similar issue.
KrazyToad I Am An HP Employee
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