CP ASSERT message - reg.

[rajee-1981]

Sir, my tab shows the CP Assert msg and disconnected the network signals & mobile data connections. Then it will not return back to normal without switching off and then switch on it. I couldn't browse through mobile data usage. My tab went to your service centre on the first week of October, 2016 for overheating problem during the warranty period. At that time I have told about the CP Assert msg. They told me that they were changed the motherboard. All the problems were solved.
But CP assert msg is continued and it is inconvenient to me. Mostly all the apps are struggled and get automatically switched off and automatically switched on. Then overheated. I couldn't use it for a long time, because of battery is gone.
For the CP assert problem, I have done the factory reset in the last week. But the problem continues.... I'm so disappointed with your service, because of same problem continued after the service. Warranty period also expired, I don't know how much amount will be billed by you.
I don't know what will I do? Guide me ASAP.

[A4Apollo]

Hi! @rajee-1981, Thanks for stopping by HP forums!

I understand that you are getting CP ASSERT message on your tablet.

Don't worry I'd like to help.

Did you make any changes on your tablet?

When you ran the factory reset did you do it from Settings > Backup and recovery, or did you do it using a microSD and the factory image?

If you did not perform the reset with the image please try that now by using the steps in the section titled "Resetting when the tablet does not start" in this guide.

If the issue still persists it is a hardware issue, please contact HP support for service options.

Link to contact HP.

Let me know if this helps!

Have a great day ahead! 🙂

[rajee-1981]

Sir,
I made factory reset as per your advice. But it cannot work out. The same problem continues.... The CP Assert message is shown, I want to switch off my tab. Then it will retain the network. Sometimes I couldn't attend the call, because it didn't show call details. It didn't display anything and touch screen also doesn't work out. After that it will be automatically get switched off.
I couldn't use it continuously, at least for one hour. It is switched off or low battery. I was purchased this tab, it contains the features that it should have full day battery. I feel that I was betrayed by your company. Because I already given my tab to service within one year during the warranty period. Now in the next six, I think it should go for service due to the above problem.
My tab is often get struggled and got switched off. I need to switch off it for at least ten times in a day. I'm in searching for a job now, if my tab is switched off for many times. It will affect my opportunities.
I'm so disappointed with your company tab and services. I request you to take necessary steps to solve my problems. If your reply is not satisfied to me, I will take legal action against you. Because my tab is having problems from the first day of purchase.
I request you to reply my mail within 15 days to avoid legal action against you. Please doing the needful ASAP.

[Jeet_singh]

Hi @rajee-1981,

Thank you for posting on the HP Support Forums,

I have brought your issue to the attention of an appropriate team within HP. 

They will contact you shortly and likely request information from you in order to look up your case details or product serial number. 

Please look for a private message from an identified HP contact. 

Additionally, keep in mind not to publicly post personal information (such as serial numbers and case details).

If you wish to show appreciation for my efforts to help you out, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,