Can't connect my Samsung phone to new HP Envy with Windows 10

[ZoeG]

Hi, just bought the HP Envy and installed Windows 10. When i connect my Samsung phone it shows as charging but doesn't recognise the phone so I can't transfer any photos or videos. 

Any help much appreciated 

[A4Apollo]

Hi! @ZoeG, Welcome to HP forums.

I understand your phone is not getting recognized by the PC to transfer the files.

Don't worry I'll try to help you out.

Did you make any software or hardware changes on your laptop?

Have you tried checking with a different USB cable or a different USB port?

Are you able to use a different device on your PC?

Please share the product number of your PC to assist you better.

Download and install the drivers from the smartphone manufacturers website directly and check if it helps.

Try the steps recommended below.

Press Windows Key + X and choose Device Manager from the menu.
Locate your Android device, right click it and choose Update Driver Software.
Click Browse my computer for driver software.
Now click on Let me pick from a list of device drivers on my computer.
From the list choose MTP USB Device and click Next.
After the driver has been installed, your Android device should be recognized.

If the issue still persists Use a different USB cable, Install driver from phone manufacturers website and Enable USB debugging on your phone.

Sometimes your Android phone isn’t recognized due to driver issues, so you might want to try updating your drivers. To do that, follow these steps:

Press Windows Key + X and choose Device Manager from the menu.
Locate your Android device, right click it and choose Update Driver Software.
We recommend you to download this driver updater tool (100% safe and tested by us)  to do it automatically.
Click Browse my computer for driver software.
Now click on Let me pick from a list of device drivers on my computer.
From the list choose MTP USB Device and click Next.
After the driver has been installed, your Android device should be recognized.

Also, Enable USB debugging

Users have reported that enabling USB debugging can sometimes help with this issue. To enable USB debugging on your Android phone, do the following:

1. Go to Settings and tap Developer Options.
2. If you receive a warning message, click OK.
3. Now you need to enable Developer Options and check USB debugging.
4. After the warning message appears, click OK to close it.

If you are using Android 4.2 or newer, USB Debugging option might be hidden on your device. To enable USB Debugging, follow these steps:

1. Go to Settings and tap on About phone.
2. Scroll to Build Number and tap it seven times.
3. After doing that, you’ll be able to turn on USB Debugging.

After you’ve enabled USB debugging, check if your Android phone is recognized.

Let me know if this works!

Have a great day! 🙂

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