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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-31-2017 10:11 AM

HP Recommended

Hello @Prasad_Elumalai,

 

Please see my reply above and my private email.  Your issue has now been re-escalated.

 

Kind regards,

 

Patty-B

I am an HP employee.

‎04-03-2017 02:16 AM

HP Recommended

Hello again Patty-B,

Its been three days since your last reply. I haven't received any e-mail yet from HP regarding my issue. Any improvements in my case?:smileyhappy:

‎04-27-2017 01:40 AM

HP Recommended
Hello again Patty
Thanks for your support..
Sorry for the long break though..!

An HP representative called me and we had a talk abt firmware installation which aborted whereby finally I was asked to visit a nearby HP service centre because there could be a hardware problem.. I was little vexed abt not able to fix my tablet. so when i was asked if the issue could be closed i relented having no option..

However I recently found that the firmware link given to me itself was not for my tablet version..

I was contacted through HP forum by another HP customer named anurag owning same tablet model as mine, asking me if I found a download link for HP 10 1901 tablet.. (He is also facing the same bootloop issue as mine) I gave him the link that you shared via this forum thread.. He replied that it was not for our tablet model..

You can follow our conversation via this link:

https://h30434.www3.hp.com/t5/Android/Kitkat-Update-for-HP10-1901-tablet/m-p/6097195#M29434

The Firmware from the download link didnt work for him either.. And he is clear that Firmware is not for our model..

I need help from your side to provide us with the correct firmware download link address..
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