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Beej17
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Can't login to Windows 10 - doesn't recognize password. HP won 't let me change without 2 steps.

HP Recommended
Pavillion Vision A10
Microsoft Windows 10 (64-bit)

To change my password for Windows, MS requires me to get a code from HP; however, HP requires 2 codes to ID me.  MS only allots time and space for one code and disconnects before I can enter the second one.  I can't find a phone number to simply call HP.  Everything I find wants a bunch of info. about the system that I can't access b/c it's in a very inconvenient location on the CPU and I am  handicapped and can't lift it  I've got most of the numbers but not all that they want.  Can anyone help me with gettting access to my Windows desktop or getting access by phone to HP?  Thanks.

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Chimney_83
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Message 2 of 2
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HP Recommended

Greetings @Beej17,

 

Welcome to HP Forums and thanks for the post. 

 

I understand that you are facing an issue with your computer not accepting the password, is that right?

Not to worry, I will be glad to assist you. 

 

Request you try the steps suggested in this HP Article below.

 

HP PCs - How to Change or Reset Password (Windows 10)

To contact our phone support, please visit www.hp.com/contacthp

 

Hope this helped. 

Chimney_83
I am an HP Employee

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