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SamuelLK
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Can't project screen: options do not appear

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When I plug in an htmi cable to project my screen the screen goes dark. I tried to see if there was a problem with the display settings and as you can see, the setting options under "multiple display" are not appearing. I tried uninstalling and updating the driver--same problem persists. 

 

 

Screenshot (88).png

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Echo_Lake
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@SamuelLK
Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
  • Have you made any hardware/software changes?
  • Did this happen after a recent window or software update?

While you respond to that, let's try this workaround:
HOW TO SET UP MULTIPLE MONITORS IN WINDOWS 10: Click here for video.

CONNECTING DUAL MONITORS: Click here for video.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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SamuelLK
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My model number for the laptop is 15-bs095ms

 

There could have been a recent software update but I am not sure. 

 

The  moment I plugged in my HTMI adapter into the laptop the screen would go blank (and it would not show up on the connected screen). If I looked under settings (as in the picture before), not settings for how to project to the second monitor would appear. 

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Echo_Lake
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@SamuelLK

I have a few troubleshooting steps we could try to fix the issue:  

Let's perform Windows Update and HP Support Assistant:

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates. Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

  1. To open HP Support Assistant, double-click the HP Support Assistant icon https://support.hp.com/doc-images/932/c05040382.jpg.
  2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
  3. Click Check for updates and messages to scan for new updates.
  4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  5. Click the update name for a description, version number, and file size.
  6. Select the box next to any updates you want to install, and then click Download and install.
    And, also run 
    BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629

Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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