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JRF00
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Message 1 of 2
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Can’t reset laptop to factory settings

HP Recommended
HP Stream - 14-ax040wm
Microsoft Windows 8.1 (32-bit)

I’m planning on selling my laptop but I can’t get it back to factory settings. Every time I’ve tried its told me I didn’t have enough storage to reset everything. So then I deleted over 6 GB of storage. It still wasn’t enough. I’ve deleted every app and file I can think of. I don’t know what else to do. Someone please help me. 

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Lil_Boy_Blue
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HP Recommended

Hi

https://www.microsoft.com/en-us/software-download/windows8iso

 

You could try and make an install media and do a fresh install of W8.X, and I would extract the Licence Key and write it down first.


KeyFinderInstaller may help....
https://www.magicaljellybean.com/keyfinder/

and also this link to help any prospective purchaser.

https://support.hp.com/gb-en/product/hp-stream-14-ax000-laptop-pc/12499221/model/17959621

 

In fact the Troubleshooting area or the Manual (http://h10032.www1.hp.com/ctg/Manual/c05227771) may help you before you sell.

 

If you cannot clear enough space using the MS Disk Cleanup, then the USB may be the only way.

If in doubt please ask.

 

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