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MeriLahti
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Message 1 of 2
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Can't turn off the camera light

HP Recommended
HP Elite x 2
Microsoft Windows 10 (32-bit)

My tablet's motherboard was just changed and since then the 'camera light' at the back hasn't turned off. Is there a way to turn it off? The camera is not on, and I haven't found a flashlight option on the tablet so I don't really know what else the light could be. I have turned the tablet on and off couple of times but it doesn't make a difference. Please help!

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Dragon-Fur
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Level 16
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Message 2 of 2
Flag Post
HP Recommended

@MeriLahti

 

Essentially, if you have checked and exhausted the various methods to control / fix the camera and none of them work, then the issue might be related to a mis-wired component or other failure.

 

Troubleshooting and checks include...

 

  • Ensure Windows Updates have been checked and run
  • Make sure all HP Software and Drivers are Updated
  • Run component tests on the hardware
  • Contact the facility that repaired your computer

 

Details...

 

Find your computer:

Results for "HP Elite x2" (4)

 

  1. Open your computer's Software and Driver Website Support
  2. Expand the Software and Drivers list for your Operating System / Version
  3. Check to make sure you have installed necessary HP Software and Drivers

 

HP Updates - Software programs to help you update your software / drivers

 

If you cannot manually complete / check the software and driver updates for any reason, you can use one of the software programs available for this purpose:

 

HP Support Assistant

 

Remove the old version of HPSA

Control Panel > icon view > Programs and Features 

Scroll down, find, Uninstall the HP Support Assistant

After the uninstall is completed, Restart the computer and log in

 

NOTE - for "complete" cleanup of the old version of the program:

When / If asked whether you want to save any of the presets / personal HPSA information, respond to have any (personal) data associated with the program removed along with the HPSA software.

 

Download, Save, Install the latest version of the HPSA to your computer

 

Website / Download

HP Support Assistant

 

  • If you have ‘Admin’ control, you may highlight the package and “double-click” to install it, else Right-Click, select run as Administratorand install.
  • After the software is installed:  Restart the computer and log in

  

After the software is installed, PIN the program to your Windows Start Screen

 

Windows key (Start) > list "All apps" > open category "H"

Click open category HP Help and Support

Right-Click on HP Support Assistant PIN to Start

 

Help for HPSA:

HP PCs - Using HP Support Assistant (Windows 10, 8, 7)

HP PCs - Troubleshooting HP Support Assistant (Windows 10, 😎

 

 

OR

 

Use business class Softpaq Download Manager to manage / update your HP software and drivers

 

Driver Management for Business class computers (SDM)

 

Business Systems - Client Management Solutions (software management)

 

 

Softpaq Download Manager - HP Software installations / updates / management

 

Business class computers support a robust, comprehensive software tool for updating and managing HP Software and Drivers:  Softpaq Download Manager (SDM)

 

 HP SoftPaq Download Manager (SDM)

 

4.4.0

sp87158

04/20/2018

Windows (Vista, 7, 8, 8.1, 10)

sp87158.exe

sp87158.html

 

How-to and Instructions:

HP Notebook PCs - Using HP SoftPaq Download Manager

 

 

If the issue persists after the necessary Updates are installed, continue:

 

Open HP Diagnostics - https://support.hp.com/us-en/topic/diagnostics

  •  Tab Computing Issues
  •  Select Display and touchscreen issues
  •  Click More Solutions > Use HP PC Hardware Diagnostics
  •  Follow the prompts to check the hardware on your computer

 

 

What if? 

Still broken, nothing works as expected

 

If the computer was repaired by HP, contact HP Technical Support using the case number you were assigned for the repair.  Explain the issue and ask for help.

 

If the computer was repaired by other than HP, contact that merchant / repair house, explain the problem and ask for help.

 

 

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

 

Dragon-Fur

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