Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
Power light is glowing but screen is black and mouse and keyboard not working ..
Key board and mouse work in other devices (laptop)
Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:
Before troubleshooting startup issues, remove or disconnect all discs and devices from the computer.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
ECHO_LAKE I am an HP Employee
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