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- Cannot Find x360 Replacement Nib

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07-11-2019 07:08 PM
I have a HP Pavilion x360 laptop that came with a pen. I adore using this pen so much, especially with all the graphic design I do; it helps me loads. Unfortunately, I have lost both of the backup nibs that it came with so now I cannot use it. I have bought SEVERAL replacement nibs (of which have cost me over $50 at this point...) and none of them fit the pen. I've been searching for several weeks, but cannot find a new replacement that fits. They either are too long or too short so therefore, unusable. I have looked up the spare code (HP Spare: 910942-001) but only can find the entire pen rather than replacement nibs. I am getting frustrated with not being able to find replacement nibs and not being able to do my work. All I want is a replacement nib that fits the pen properly so I can start to use it again.
Thank you for your help,
Sarah
07-14-2019 06:14 AM
Hi @stirrupless
Welcome to the HP Support Community.
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
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Have a great day!
Asmita
I am an HP Employee
