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‎05-25-2019 04:05 PM - edited ‎05-25-2019 04:30 PM

HP Recommended
Product: HP Pavilion 23-q100 All-in-One Desktop PC series
Operating System: Microsoft Windows 10 (64-bit)

This morning I restarted my computer because the start up menu wasn’t working for some reason. Then I tried to log back in with my microsoft account but it said the password was incorrect. So I changed the password on my phone, but it still says my password is incorrect when I know it isn’t, as I’ve tried it on my phone multiple times. I noticed that the internet icon has a red x (the one next to the ease of access and power button). i’m not sure if that has anything to do with it not working (and i’m not sure why it’s displaying that, the wifi is working just fine). it would be a tremendous help if anyone has a solution, i would hate to lose all of my personal files.

3 REPLIES 3

‎05-26-2019 05:06 PM

HP Recommended

@j_j1
Thank you for posting on the HP Support Community.

  • Have you tried wired-ethernet connection?
  • Are you getting any error message while logging in to windows?

If you're using a Microsoft account, you can reset your password online. For more info, go to the Reset your password webpage.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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‎05-27-2019 10:36 AM

HP Recommended

I’ve tried resetting my password but it still says password incorrect. And I’ve tried to restart my wifi a few times and i still can’t login.

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‎05-27-2019 03:46 PM

HP Recommended

@j_j1

Try the HP Cloud Recovery Tool allows you to download recovery software to a USB drive: https://support.hp.com/in-en/document/c06162205 If system recovery fails, I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: http://www.hp.com/contacthp/ Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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