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‎03-19-2018 02:44 PM

HP Recommended
Product: HP Pro Tablet 10 EE G1
Operating System: Microsoft Windows 10 (32-bit)

I am trying to perform a factory reset on this device.  When I select F11 (system/factory reset) I get a blue screen for about 3 minutes and then the device powers off.  No peripherals are connected, no SIM card, just the power cord.  Any ideas on what is causing this issue and/or how to resolve it?

1 REPLY 1

‎03-28-2018 06:06 AM

HP Recommended

Hi, 

 

Please check the document.

 

https://support.hp.com/us-en/product/hp-pro-tablet-10-ee-g1/7521933/document/c04744815

 

 

I am an HP employee
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