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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-05-2017 02:01 PM

HP Recommended
Product: Example: Pavilion x2
Operating System: Microsoft Windows 10 (32-bit)

Hi 

I had problem with charging 

The laptop dosen't charge , when i checked the battrey it showed me that the battrey correctly functioning but the ac adapter dosen't attached to it.

Sorry for my my language ..

 

2 REPLIES 2

‎11-05-2017 02:40 PM

HP Recommended

@Yousuf2

 

The battery may be OK and just need calibration (balance / set):

 

The steps to check / calibrate / replace are included in this document:

HP Notebook PCs - HP Battery Alert Appears Before Windows Starts

 

 

 The following solution includes a link to an article that explains Smart Battery Technology:  battery use and care, how batteries perform over time, and expected battery life.

 

Accepted Solution - Battery won't Charge or Battery won't Hold a Charge

 

 

If you determine that you need to purchase a battery or charger for your computer, you may find the part(s) in HP PartSurfer.

 

Open PartSurfer

  • Select your Country
  • Enter your device Product Number , Serial Number, or Part Number in the Quick Search box
  • HINT: To see a system-specific list, replace the Product Number with your device Serial Number
  • Items accompanied by a tiny box in the Add-to-Cart column are available for purchase

 

Parts marked as available for purchase might be available from:  HP Parts Store

OR

Use your search engine to find the part at your favorite online store.

 

 

Click Thumbs Up to say Thank You!

Answered? Click my post "Accept as Solution" to help others find it.

 

 

 

 

 

 

Dragon-Fur

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‎11-05-2017 03:57 PM

HP Recommended
I tested the battrey and the results was :
The battrey correctly functioning but not attached to the AC adapter ..
Is the problem in the Battrey or in the Ac ?
Thank you for answering me .
Was this reply helpful? Yes No
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