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- I tested the battrey and the results was : The battrey co...

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11-05-2017 02:01 PM
Hi
I had problem with charging
The laptop dosen't charge , when i checked the battrey it showed me that the battrey correctly functioning but the ac adapter dosen't attached to it.
Sorry for my my language ..
11-05-2017 02:40 PM
The battery may be OK and just need calibration (balance / set):
The steps to check / calibrate / replace are included in this document:
HP Notebook PCs - HP Battery Alert Appears Before Windows Starts
The following solution includes a link to an article that explains Smart Battery Technology: battery use and care, how batteries perform over time, and expected battery life.
Accepted Solution - Battery won't Charge or Battery won't Hold a Charge
If you determine that you need to purchase a battery or charger for your computer, you may find the part(s) in HP PartSurfer.
Open PartSurfer
- Select your Country
- Enter your device Product Number , Serial Number, or Part Number in the Quick Search box
- HINT: To see a system-specific list, replace the Product Number with your device Serial Number
- Items accompanied by a tiny box in the Add-to-Cart column are available for purchase
Parts marked as available for purchase might be available from: HP Parts Store
OR
Use your search engine to find the part at your favorite online store.
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