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albert_tech
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Message 1 of 2
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Choose an option start up loop

HP Recommended
3QT52EA#ACQ
Microsoft Windows 10 (64-bit)

When starting the laptop it switches on and then says please wait then it shows choose an option when I just continue to windows 10 it shuts down and says please wait with a cmd prompt flashing on then dissappearing the asks choose an option all over again 

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Lil_Boy_Blue
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Message 2 of 2
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HP Recommended

Hi
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat; Re-Connect the AC adapter.

NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).

Please post the results.

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