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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-29-2020 05:34 PM

HP Recommended
Product: Example:laptop
Operating System: Microsoft Windows 10 (32-bit)

Computer comes on showed logo then a screen about preparing windows then a screen working on features 1000/0 complete don’t turn off computer and it never goes any further 

1 REPLY 1

‎05-07-2020 12:18 PM

HP Recommended

@Jim2244

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?
  • Have you tried any troubleshooting steps?
  • What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824

While you respond to that, let's try these steps: Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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