• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-13-2019 02:30 PM - edited ‎08-14-2019 07:54 PM

HP Recommended
Product: Hp Pavilion Notebook Model # 15-ab223cI
Operating System: Microsoft Windows 10 (32-bit)

Last night, My computer wouldnt shut down normally after many attempts so i had to power button twice before it shut down. This morning I turned it on, and it was on the keyboard layout page so I clicked us and it went to a troubleshooting or shut down page. I shut it down, that didn't change anything so i took the battery out for ten minutes, and still nothing changed. In troubleshooting there is recovery manager and advanced options. I tried a startup repair and it “couldn't recover” my pc. I backed up my files, but theres not much else there that I understand, and i don't want to factory reset my computer, There are no error codes or anything it just started up like this and i don't know what caused it.

Edit: I tried some solutions and nothing worked. I cant recover windows from a usb drive and some of the commands that are supposed to clean up and fix problems in command prompt wont work.

1 REPLY 1

‎08-16-2019 03:12 AM

HP Recommended

 

@Pichowo,

 

Welcome to the HP Support Community!

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/document/c04718479

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.